Consumer information

1. Who we are

• Random Solutions s.r.o., registered seat Nové sady 988/2, 602 00 Brno, Czech Republic
• Company ID (IČO) 29929962, entered in the commercial register kept by the Regional Court in Brno (Krajský soud v Brně), file C 153554
• Email: support@random-assistant.com
• Phone: +420 773 873 272

2. What the service is

• An AI assistant for your email, calendar and CRM.
• It writes briefs, drafts replies and follow-ups, and prepares you for meetings.
• It works in your web browser; there is nothing to install.
• It connects to a Google or Microsoft account that you choose.
• It is available in English and German.

3. Price

EUR 99 per month, or EUR 990 per year (EUR 82.50 per month). These are final prices; no VAT is charged. If VAT ever applies to our service, we tell you at least 30 days before the first invoice that includes it.

4. Payment, trial and renewal

• You pay by card through our payment provider Stripe. Your card is saved at checkout.
• The first 7 days are free. Checkout shows the date of the first charge.
• We send you a reminder email 3 days before the first charge.
• Your subscription renews every month or every year until you cancel it.

5. How the contract is concluded

1. On the plan card choose monthly or yearly and who the customer is.
2. On Stripe’s checkout page enter your card and billing details; you can correct every entry there until you press the order button.
3. Pressing the order button concludes the contract.

The contract can be concluded in English or German. We store the contract (the Terms in the version you accepted, your plan and price) and email it to you after checkout; the current Terms are always at /legal/terms. We have not signed up to any code of conduct.

6. Term and cancellation

• Monthly plan: you can cancel at any time. It ends at the end of the billing period you have paid for.
• Yearly plan: it runs for one year. After the first year you can end it at the end of any month, and we refund the months you have paid for but not used.
• How to cancel: in Random Assistant under Settings > Plan & billing, or without logging in on our page Cancel subscription here.

7. Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us (Random Solutions s.r.o., Nové sady 988/2, 602 00 Brno, Czech Republic, +420 773 873 272, support@random-assistant.com) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory. You can also exercise your right of withdrawal online in Random Assistant (app.random-assistant.com) under Settings > Plan & billing, with the button “Withdraw from contract here” (shown if you chose “Me, personally” at checkout). If you use this online feature, we will send you an acknowledgement of receipt of the withdrawal on a durable medium (e.g. by email), including its content and the date and time of its submission, without undue delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

8. Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

• To Random Solutions s.r.o., Nové sady 988/2, 602 00 Brno, Czech Republic, support@random-assistant.com:
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
• Ordered on (*)/received on (*),
• Name of consumer(s),
• Address of consumer(s),
• Signature of consumer(s) (only if this form is notified on paper),
• Date

(*) Delete as appropriate.

9. Withdrawal in practice

The contract is concluded on the day you start the free trial at checkout. During the 14 days, the button “Withdraw from contract here” is in Settings > Plan & billing if you chose “Me, personally” at checkout. If you chose your company there and you are a consumer, withdraw by email or with the model form in Section 8.

10. Conformity and updates

• We keep the service in conformity with the contract and secure for the whole term, and we provide the updates, including security updates, that this needs.
• What you need: a current web browser, and a Google or Microsoft account for the connections.
• The legal guarantee of conformity for digital services applies.

11. Complaints

If something does not work as agreed, write to support@random-assistant.com. We confirm your complaint in writing, with the date, its content and the remedy you ask for, and we resolve it within a reasonable time, and in any case within 30 days.

12. Dispute resolution

The body for out-of-court consumer disputes is Česká obchodní inspekce (Czech Trade Inspection Authority), www.coi.cz. The EU online dispute resolution platform was closed on 20 July 2025.

13. Law and courts

Czech law applies to the contract. As a consumer you keep the protection of the mandatory law of the country where you live. You can sue us in the courts of that country or of the Czech Republic; we can sue you only in the courts of your country.