Troubleshooting

Most problems have a quick fix. Find yours below. If none fits, open Help in the app and press Contact us.

Signing up

Problem	What to do
The confirmation email did not arrive	Check your spam folder for mail from hello@random-assistant.com, then press Resend email.
The confirmation link expired	Links are valid for 24 hours. Sign in, and request a new one.
Your account is waiting for approval	Nothing to do. We email you with the subject “You're in” when your account is open.

Connecting a mailbox

Problem	What to do
Your IT admin needs to approve Random Assistant	Some Microsoft 365 work accounts need an admin to approve Random Assistant once for the company. Send your admin the approval link the app shows, then connect again.
This mailbox is already connected in another workspace.	Disconnect it there first, then connect it here.
A mailbox needs reconnecting	A banner at the top of the app tells you, and that mailbox's mail is not sorted until you reconnect. Reconnect it under Connections.

Drafts and the AI

Problem	What to do
An email has no draft	Random drafts only where it thinks a reply is needed. Open the email and press Draft one anyway.
The AI has paused	If a workspace reaches the fair-use ceiling, the AI pauses until it resets. More in Plan and fair use.
Scheduled work stopped after the trial	Without an active subscription, scheduled AI work pauses. Reading, browsing and export keep working. Start your plan under Settings → Plan & billing.